Shimano issues voluntary recall for 760,000 Hollowtech II cranksets

Recall issued in the USA and Canada, while a separate 'inspection and replacement program' announced for Europe

Clock19:05, Thursday 21st September 2023

© Shimano

Shimano has issued a voluntary recall for 760,000 Hollowtech II cranksets sold in the USA and Canada between 2012 and 2023. The recall is specific to the two north American countries, with Shimano announcing a separate "inspection and replacement program" for Europe.

“With our dedication to safety and quality in mind, Shimano is issuing a voluntary recall of some bonded 11-speed Hollowtech road cranksets produced before July 2019 for a possible bonding separation issue,” Shimano announced on its website.

All of the cranksets affected by the recall are 11-speed, with 680,000 sold in the USA and a further 80,000 sold in Canada.

Shimano has confirmed to GCN that the risk in Europe - where a separate "inspection and replacement program" is being implemented - and the rest of the world is "medium", based on feedback from the EU Safety Authorities.

The European program has been initiated as "reports received by Shimano indicate that the outer cover of the crank arm may start to separate from the
main crank arm body, posing potential fall and injury hazards to consumers".

Both the recall and the European program apply to the following models:

  • Ultegra FC-6800
  • Ultegra FC-R8000
  • Dura-Ace FC-9000
  • Dura-Ace FC-R9100
  • Dura-Ace FC-R9100-P

The production code for the cranksets is stamped on the inside arm of the crank arms, with the following codes affected: KF, KG, KH, KI, KJ, KK, KL, LA, LB, LC, LD, LE, LF, LG, LH, LI, LJ, LK, LL, MA, MB, MC, MD, ME, MF, MG, MH, MI, MJ, MK, ML, NA, NB, NC, ND, NE, NF, NG, NH, NI, NJ, NK, NL, OA, OB, OC, OD, OE, OF, OG, OH, OI, OJ, OK, OL, PA, PB, PC, PD, PE, PF, PG, PH, PI, PJ, PK, PL, QA, QB, QC, QD, QE, QF, QG, QH, QI, QJ, QK, QL, RA, RB, RC, RD, RE, and RF.

For the recall, anyone with a matching production code has been advised to contact an authorised Shimano dealer to arrange a free inspection. These won’t be available immediately and Shimano estimates that they’ll commence on October 1 once it “has developed the crankset inspection process”.

Any products that “show signs of bonding separation” will be replaced by Shimano. These won't be like-for-like and may be aesthetically different, although they will still be compatible 11-speed replacements.

Customers in Europe with applicable cranksets are also advised to contact a local Shimano dealer as a part of the "inspection and replacement program", where it will receive a free inspection and be replaced if there are signs of "bonding separation or delamination".

In the meantime, Shimano has set up a helpline for customers with affected cranksets which can be contacted between 09:00 CET and 21:00 CET on weekdays, and 09:00 CET and 17:00 CET on Saturdays. International customers can contact the helpline via +31 792 077 017.

Further information for customers in Europe will be available on Shimano's dedicated web page, here.

Related Content

Link to Favero Assioma PRO MX power meter pedals come in cheaper than the competition
Available as a single or dual-sided meter the Assioma Pro MX is ideal for gravel riders

Favero Assioma PRO MX power meter pedals come in cheaper than the competition

The second generation of power pedal from Favero hits a consumer-friendly price point

Clock
Link to Is high-visibility clothing effective for cyclists? Debunking myths and misconceptions
unknown

Is high-visibility clothing effective for cyclists? Debunking myths and misconceptions

Simon Richardson explores the science behind hi-vis clothing and finds out what combination of kit might help make us safer on the roads

Clock
Link to Campagnolo launches Ekar GT gravel groupset to appeal to a wider range of riders
Wider gear ratios and aluminium cranks open up the Ekar groupset to more riders

Campagnolo launches Ekar GT gravel groupset to appeal to a wider range of riders

The 13-speed gravel groupset features wider gear and component spec as part of a more affordable option, along with new gravel-specific Zonda wheels

Clock
Link to Speeco gives Aero Breakaway Bar UCI legal makeover
Speeco has amended the bars to bring them in line with the UCI's rules

Speeco gives Aero Breakaway Bar UCI legal makeover

First iteration of the bars fell foul of the UCI but the Dutch company has come back with its latest take

Clock
Subscribe to the GCN Newsletter

Get the latest, most entertaining and best informed news, reviews, challenges, insights, analysis, competitions and offers - straight to your inbox